{"id":5978,"date":"2026-04-17T23:32:41","date_gmt":"2026-04-17T20:32:41","guid":{"rendered":"https:\/\/shn.com.tr\/?post_type=product&p=5978"},"modified":"2026-04-17T23:43:53","modified_gmt":"2026-04-17T20:43:53","slug":"mitel-workforce-optimization","status":"publish","type":"product","link":"https:\/\/shn.com.tr\/?product=mitel-workforce-optimization","title":{"rendered":"Mitel Workforce Optimization"},"content":{"rendered":"

Mitel Workforce Optimization Faydalar\u0131<\/strong><\/p>\n

Kaynaklar\u0131 Optimize Edin<\/strong>
\nDo\u011fru say\u0131da, do\u011fru becerilere sahip \u00e7al\u0131\u015fan\u0131n do\u011fru yerde ve do\u011fru zamanda olmas\u0131n\u0131 sa\u011flayarak sistemdeki israf\u0131 ortadan kald\u0131r\u0131n.<\/p>\n

**\u00c7al\u0131\u015fan Deneyimini Geli\u015ftirin**<\/strong>
\n\u00c7al\u0131\u015fanlara performanslar\u0131n\u0131 \u00f6l\u00e7mek ve y\u00f6netmek i\u00e7in ara\u00e7lar sa\u011flay\u0131n ve onlara \u00e7al\u0131\u015fma programlar\u0131n\u0131 kontrol etmek, mesajlar\u0131 g\u00f6r\u00fcnt\u00fclemek, vardiya de\u011fi\u015fiklikleri yapmak, tatil talebinde bulunmak, tercihleri \u200b\u200bbelirtmek ve fazla mesai m\u00fcsaitli\u011fini eklemek i\u00e7in mobil bir uygulama sunun.<\/p>\n

**Performans\u0131 \u0130yile\u015ftirin**<\/strong>
\nEtkile\u015fimleri ve i\u015fleri kanallar aras\u0131nda verimli bir \u015fekilde da\u011f\u0131t\u0131n; becerileri ve program tabanl\u0131 y\u00f6nlendirmeyi birle\u015ftirerek verimlili\u011fi ve hizmet seviyelerini art\u0131r\u0131n, istenmeyen fazla mesai ve \u00e7al\u0131\u015fan devriyle ilgili maliyetleri azalt\u0131n.<\/p>\n

**M\u00fc\u015fteri Deneyimini Geli\u015ftirin**<\/strong>
\n\u201cM\u00fc\u015fterinin sesini\u201d yakalayarak ve etkile\u015fimleri analiz ederek, ola\u011fan\u00fcst\u00fc bir m\u00fc\u015fteri deneyimi sunmaya motive olmu\u015f, mutlu ve yetenekli \u00e7al\u0131\u015fanlar yeti\u015ftirme f\u0131rsatlar\u0131n\u0131 belirleyebilirsiniz.<\/p>\n

**Riskleri Azalt\u0131n**<\/strong>
\nOlas\u0131 doland\u0131r\u0131c\u0131l\u0131k vakalar\u0131n\u0131 otomatik olarak tespit edin, sorumluluk riskini en aza indirin ve m\u00fc\u015fteri i\u015flemlerini belgeleyerek mevzuata uyumu sa\u011flay\u0131n. Temsilcilere g\u00f6r\u00fc\u015fme s\u0131ras\u0131nda istedikleri zaman aramalar\u0131 kaydetme olana\u011f\u0131 vererek onlar\u0131 koruyun. Aramalar\u0131n MiFID II, Dodd-Frank Yasas\u0131 ve PCI DSS gibi d\u00fczenleyici gerekliliklere uygun olup olmad\u0131\u011f\u0131n\u0131 do\u011frulay\u0131n.<\/p>\n

**GenerativeAI**<\/strong>
\nGenAI veri analiti\u011fini kullanarak daha derin i\u015f i\u00e7g\u00f6r\u00fcleri elde edin, tek bir t\u0131klamayla m\u00fc\u015fteri etkile\u015fimlerini daha iyi anlay\u0131n, yapay zeka motorumuza sorunsuz veri aktar\u0131m\u0131ndan yararlan\u0131n, 100’den fazla dilde transkripsiyon yap\u0131n ve g\u00fc\u00e7l\u00fc g\u00f6sterge panolar\u0131 ve raporlarla i\u00e7g\u00f6r\u00fcleri g\u00f6rselle\u015ftirin.<\/p>\n

Mitel Workforce Optimization \u00c7\u00f6z\u00fcmleri ile Ekibinizin Performans\u0131n\u0131 Art\u0131r\u0131n<\/strong><\/p>\n

Etkile\u015fim Kayd\u0131<\/strong><\/p>\n

M\u00fc\u015fteriler, i\u015f ortaklar\u0131 veya tedarik\u00e7ilerle etkile\u015fimde bulunan her kurulu\u015f, g\u00fcnl\u00fck operasyonlar\u0131n\u0131 \u015fekillendiren etkile\u015fimlere dair daha fazla bilgi edinmekten fayda g\u00f6r\u00fcr. Mitel Etkile\u015fim Kayd\u0131, ses ve ekran kay\u0131tlar\u0131n\u0131 sorunsuz bir \u015fekilde yakalayan, d\u00fczenleyen, oynatan ve payla\u015fan bir yaz\u0131l\u0131m uygulamas\u0131d\u0131r ve y\u00f6neticilere \u015fu konularda yard\u0131mc\u0131 olur:
\n* Etkile\u015fim Kayd\u0131 \u0130\u00e7g\u00f6r\u00fcleri Yapay Zekas\u0131 ile GenAI i\u015flevlerinden yararlanma
\n* M\u00fc\u015fteri deneyimlerini iyile\u015ftirmenin yollar\u0131n\u0131 bulma
\n* \u0130\u00e7 operasyonlar\u0131 optimize etme
\n* Kan\u0131tlanm\u0131\u015f sat\u0131\u015f tekniklerini belirleme ve payla\u015fma
\n* Mevzuat uyumlulu\u011funu sa\u011flama<\/p>\n

\u0130\u015f G\u00fcc\u00fc Y\u00f6netimi<\/strong><\/p>\n

De\u011fi\u015fken \u00e7a\u011fr\u0131 hacimleri, geni\u015fleyen medya t\u00fcrleri, y\u00fcksek personel devri, performans a\u00e7\u0131klar\u0131 ve \u00e7al\u0131\u015fan yeterlilikleri, i\u015fletmenizin g\u00fcnl\u00fck olarak kar\u015f\u0131la\u015ft\u0131\u011f\u0131 engellerden sadece birka\u00e7\u0131d\u0131r. Mitel \u0130\u015f G\u00fcc\u00fc Y\u00f6netimi (WFM), her b\u00fcy\u00fckl\u00fckteki kurulu\u015fun maliyetleri d\u00fc\u015f\u00fcrmesine, m\u00fc\u015fteri i\u00e7g\u00f6r\u00fcleri elde etmesine ve g\u00fcnl\u00fck operasyonlarda daha verimli olmas\u0131na yard\u0131mc\u0131 olmak i\u00e7in tasarlanm\u0131\u015f bir yaz\u0131l\u0131m uygulamas\u0131d\u0131r. \u00c7al\u0131\u015fanlar\u0131n\u0131z\u0131 do\u011fru zamanda do\u011fru yerde konumland\u0131rarak i\u015f b\u00fcy\u00fcmesini te\u015fvik edin, daha dengeli bir i\u015f y\u00fck\u00fc sa\u011flay\u0131n, personel devir oranlar\u0131n\u0131 d\u00fc\u015f\u00fcr\u00fcn ve zaman \u00e7izelgesine uyumu art\u0131r\u0131n.<\/p>\n

Kalite Y\u00f6netimi<\/strong><\/p>\n

M\u00fc\u015fteri memnuniyeti ve temsilci etkinli\u011fine dair eksiksiz bir g\u00f6r\u00fcn\u00fcm elde etmek ve kalite y\u00f6netimini desteklemek i\u00e7in ak\u0131ll\u0131 izleme ve raporlama \u00f6zelliklerinden yararlan\u0131n:
\n* Farkl\u0131 ekip odak noktalar\u0131na ve konulara g\u00f6re benzersiz etkile\u015fim de\u011ferlendirme \u015fablonlar\u0131 olu\u015fturun
\n* M\u00fc\u015fteri etkile\u015fimlerini filtreleyin ve de\u011ferlendirin
\n* De\u011ferlendirmeleri analiz edin
\n* Sonu\u00e7lar\u0131 g\u00f6rselle\u015ftirin
\n* Ko\u00e7luk f\u0131rsatlar\u0131n\u0131 belirleyin<\/p>\n

<\/div>\n","protected":false},"excerpt":{"rendered":"

Mitel Workforce Optimization<\/strong><\/p>\n

Hem kurulu\u015funuzun verimlili\u011fini hem de m\u00fc\u015fteri deneyiminin kalitesini art\u0131rd\u0131\u011f\u0131 kan\u0131tlanm\u0131\u015f Mitel \u0130\u015f G\u00fcc\u00fc Optimizasyonu \u00e7\u00f6z\u00fcmleriyle \u00e7al\u0131\u015fanlar\u0131n\u0131z\u0131 g\u00fc\u00e7lendirin.<\/p>\n","protected":false},"featured_media":5971,"template":"","meta":[],"pwb-brand":[735],"product_brand":[],"product_cat":[309,826],"product_tag":[831,832,835,833,834,837,838,839,840,841,836,830,827,842,829,828],"class_list":{"0":"post-5978","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"pwb-brand-mitel-1","7":"product_cat-mitel","8":"product_cat-mitel-uygulama-cozumleri","9":"product_tag-mitel-micollab","10":"product_tag-mitel-microsoft-teams-entegrasyon","11":"product_tag-mitel-openscape-alarm-response","12":"product_tag-mitel-openscape-xpert","13":"product_tag-mitel-oscar","14":"product_tag-mitel-rfp-44","15":"product_tag-mitel-rfp-45","16":"product_tag-mitel-rfp-47","17":"product_tag-mitel-rfp-47-drc","18":"product_tag-mitel-rfp-48","19":"product_tag-mitel-sip-dect","20":"product_tag-mitel-uc","21":"product_tag-mitel-unified-communications-and-collaboration","22":"product_tag-mitel-workforce-optimization","23":"product_tag-mitel-zoom-hybrid","24":"product_tag-mitel-zoom-workplace","26":"first","27":"instock","28":"shipping-taxable","29":"product-type-simple"},"yoast_head":"\nMitel Workforce Optimization<\/title>\n<meta name=\"description\" content=\"Hem kurulu\u015funuzun verimlili\u011fini hem de m\u00fc\u015fteri deneyiminin kalitesini art\u0131rd\u0131\u011f\u0131 kan\u0131tlanm\u0131\u015f Mitel Workforce Optimization ile \u00e7al\u0131\u015fanlar\u0131n\u0131z\u0131 g\u00fc\u00e7lendirin.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shn.com.tr\/urunler\/mitel-workforce-optimization\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mitel Workforce Optimization\" \/>\n<meta property=\"og:description\" content=\"Hem kurulu\u015funuzun verimlili\u011fini hem de m\u00fc\u015fteri deneyiminin kalitesini art\u0131rd\u0131\u011f\u0131 kan\u0131tlanm\u0131\u015f Mitel Workforce Optimization ile \u00e7al\u0131\u015fanlar\u0131n\u0131z\u0131 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