{"id":3006,"date":"2023-09-22T11:11:13","date_gmt":"2023-09-22T08:11:13","guid":{"rendered":"https:\/\/shn.com.tr\/?post_type=product&#038;p=3006"},"modified":"2026-03-18T16:52:50","modified_gmt":"2026-03-18T13:52:50","slug":"tegsoft-outbound-cagri-merkezi","status":"publish","type":"product","link":"https:\/\/shn.com.tr\/?product=tegsoft-outbound-cagri-merkezi","title":{"rendered":"Tegsoft Outbound"},"content":{"rendered":"<p><strong>Tegsoft Outbound \u00c7a\u011fr\u0131 Merkezi<\/strong><\/p>\n<div>Outbound \u00c7a\u011fr\u0131 Merkezi, \u015firketlerin m\u00fc\u015fterilerine ve\/veya hedef m\u00fc\u015fterilerine eri\u015fmek i\u00e7in kulland\u0131klar\u0131 \u00f6nemli bir pazarlama kanal\u0131d\u0131r.<\/div>\n<div><\/div>\n<div>\u00c7a\u011fr\u0131 Merkezleri, pazarlama ve sat\u0131\u015f faaliyetlerinin desteklenmesi, m\u00fc\u015fterinin bilgilendirilmesi ve m\u00fc\u015fterinin ihtiya\u00e7lar\u0131n\u0131n tespit edilmesine y\u00f6nelik toplu kampanya aramalar\u0131n\u0131n yap\u0131labilmesi ve b\u00f6ylece zaman\u0131n ve maliyetlerin do\u011fru y\u00f6netilebilmesi i\u00e7in etkilidir.<\/div>\n<div><\/div>\n<div>\u015eirketler;<\/div>\n<div>-Yeni \u00fcr\u00fcn ve\/veya hizmetler hakk\u0131nda bilgi vermek,<\/div>\n<div>-Geri bildirim toplamak i\u00e7in M\u00fc\u015fteri Memnuniyeti anketleri ger\u00e7ekle\u015ftirmek,<\/div>\n<div>-Ki\u015fiye \u00f6zel kampanyalar duyurmak,<\/div>\n<div>-Bilgi g\u00fcncelleme, bor\u00e7 hat\u0131rlatma vb. ki\u015fiye y\u00f6nelik hat\u0131rlatma aramalar\u0131 yapmak i\u00e7in otomatik kampanya aramalar\u0131n\u0131 tercih ediyor.<\/div>\n<div><\/div>\n<div>Kampanya Aramalar\u0131 i\u00e7in Outbound \u00c7a\u011fr\u0131 Merkezi Beklentileri;<\/div>\n<div>Kampanya aramalar\u0131, M\u00fc\u015fteri Temsilcileri arac\u0131l\u0131\u011f\u0131 ile ya da IVR aramalar\u0131 \u015feklinde yap\u0131labilir.<\/div>\n<div>Outbound \u00c7a\u011fr\u0131 Merkezinin maksimum verim ile \u00e7al\u0131\u015fmas\u0131 amac\u0131yla,\u00a0 kampanyan\u0131n niteli\u011fine ba\u011fl\u0131 olarak\u00a0 3 farkl\u0131 arama y\u00f6ntemi kullan\u0131l\u0131r:<\/div>\n<div><\/div>\n<div>Preview Dialer \u2013 \u00d6n izlemeli arama: Kampanya verisinde bulunan m\u00fc\u015fteri bilgileri otomatik olarak ekranlara gelir ve manuel olarak arama ba\u015flat\u0131l\u0131r.<\/div>\n<div><\/div>\n<div>Progressive Dialer \u2013 A\u015famal\u0131 arama: Haz\u0131r durumda olan M\u00fc\u015fteri Temsilcisi i\u00e7in otomatik d\u0131\u015f arama ba\u015flat\u0131l\u0131r.<\/div>\n<div><\/div>\n<div>Predictive Dialer \u2013 Tahmine dayal\u0131 arama: Aramalar\u0131n ba\u015flamas\u0131 i\u00e7in m\u00fc\u015fteriye ula\u015f\u0131m oranlar\u0131 analiz edilir ve elden edilen verilere g\u00f6re birden fazla arama ba\u015flat\u0131larak M\u00fc\u015fteri Temsilcilerinin maksimum g\u00f6r\u00fc\u015fme yapabilmesi i\u00e7in birden fazla d\u0131\u015f arama ba\u015flat\u0131l\u0131r.<\/div>\n<div><\/div>\n<div>\u015eirketler, Kampanya aramalar\u0131 i\u00e7in \u00c7a\u011fr\u0131 Merkezi Y\u00f6netiminde;<\/div>\n<div>-Kampanya bilgilerinin pratik bir \u015fekilde y\u00fcklenmesini, arama esnas\u0131nda ilgili ki\u015fiye ait kampanya verilerinin tamam\u0131n\u0131n M\u00fc\u015fteri Temsilcisine g\u00f6r\u00fcnt\u00fclenmesini, kampanyalar\u0131 sonu\u00e7 kodlar\u0131na g\u00f6re kategorize etmeyi ve raporlamay\u0131,<\/div>\n<div>-M\u00fc\u015fteri Temsilcisi ve Kampanyalar\u0131 kolayca y\u00f6netebilmeyi, anl\u0131k olarak kampanya aramalar\u0131n\u0131 takip edebilmeyi,<\/div>\n<div>-M\u00fc\u015fteri Temsilcilerinin efektif bir \u015fekilde kampanya aramalar\u0131 yapabilmelerini bekliyorlar.<\/div>\n<div><\/div>\n<div>Outbound \u00c7a\u011fr\u0131 Merkezi Agent Paketi \u00d6zellikleri;<\/div>\n<div>Biz \u015firketlerin, m\u00fc\u015fterilerine m\u00fckemmel \u00c7a\u011fr\u0131 Merkezi deneyimi ya\u015fatmalar\u0131na yard\u0131mc\u0131 olmak ad\u0131na Outbound \u00c7a\u011fr\u0131 Merkezi Agent Paketi ile a\u015fa\u011f\u0131daki \u00f6zellikleri sunuyoruz:<\/div>\n<div>-Web tabanl\u0131 \u00c7a\u011fr\u0131 Merkezi aray\u00fcz\u00fc ile kolay kullan\u0131m<\/div>\n<div>-Lokasyon ba\u011f\u0131ms\u0131z \u00e7al\u0131\u015fma esnekli\u011fi<\/div>\n<div>-Entegre Webphone ile tek ekrandan \u00e7a\u011fr\u0131 y\u00f6netimi<\/div>\n<div>-Y\u00f6netimi kolayla\u015ft\u0131rmak ad\u0131na alarm mailleri<\/div>\n<div>-Vardiya ve mola y\u00f6netimi<\/div>\n<div>-M\u00fc\u015fteri temsilcisi veya IVR \u00fczerinden otomatik arama ba\u015flatma<\/div>\n<div>-S\u0131n\u0131rs\u0131z say\u0131da kampanya tan\u0131mlama ve y\u00f6netme<\/div>\n<div>-Kampanyada M\u00fc\u015fteriye \u00f6zel M\u00fc\u015fteri Temsilcisi e\u015fle\u015ftirme<\/div>\n<div>-Arama verilerini Excel dosyas\u0131, Web servis kanal\u0131 ya da TegsoftCRM \u00dczerinden y\u00fckleyebilme<\/div>\n<div>-Kampanya s\u0131ras\u0131nda anl\u0131k veri y\u00f6netebilme<\/div>\n<div>-Ses kay\u0131tlar\u0131n\u0131n al\u0131nmas\u0131, raporlanmas\u0131 ve ses analizi<\/div>\n<div>-Temel ve Geli\u015fmi\u015f Sesli Yan\u0131t Sistemi (IVR) \u00f6zellikleri<\/div>\n<div>-Temel Santral \u00d6zellikleri ve 500 Dahili IP Abone lisans\u0131<\/div>\n<div><\/div>\n<div>M\u00fc\u015fteri \u0130li\u015fkileri Y\u00f6netimi Yaz\u0131l\u0131mlar\u0131 i\u00e7in Entegrasyon ve G\u00f6m\u00fcl\u00fc TegsoftCRM<\/div>\n<div>Outbound \u00c7a\u011fr\u0131 Merkezi Agent Paketi, M\u00fc\u015fteri \u0130li\u015fkileri Y\u00f6netimi (CRM) yaz\u0131l\u0131mlar\u0131n\u0131z i\u00e7in geli\u015fmi\u015f entegrasyon kal\u0131plar\u0131n\u0131n yan\u0131 s\u0131ra sisteme g\u00f6m\u00fcl\u00fc CRM uygulamas\u0131na da sahiptir.<\/div>\n<div><\/div>\n<div>TegsoftCRM sayesinde m\u00fc\u015fteriler ile ilgili a\u015fa\u011f\u0131daki i\u015flemleri ger\u00e7ekle\u015ftirme olana\u011f\u0131 tan\u0131r;<\/div>\n<div>-B\u00fct\u00fcnle\u015fik yap\u0131land\u0131r\u0131labilir CRM<\/div>\n<div>-Arayan ki\u015fiyi tan\u0131ma \u00f6zelli\u011fi ile, m\u00fc\u015fteri memnuniyeti artt\u0131rabilme imkan\u0131<\/div>\n<div>-Ki\u015fi grupland\u0131rma se\u00e7ene\u011fi ile, Projelerin ya da M\u00fc\u015fterilerin y\u00f6netilmesi<\/div>\n<div>-M\u00fc\u015fteri bazl\u0131 \u00f6zelle\u015fmi\u015f kar\u015f\u0131lama ve kuyruk y\u00f6netimi (VIP M\u00fc\u015fteri \u00d6zelli\u011fi)<\/div>\n<div>-\u0130leti\u015fim ge\u00e7mi\u015fi ekran\u0131<\/div>\n<div>-Aktivite tan\u0131mlamalar\u0131, alarmlar\u0131 ve raporlar\u0131<\/div>\n<div>-Entegre Anket \u00f6zelli\u011fi ile s\u0131n\u0131rs\u0131z say\u0131da M\u00fc\u015fteri Anketi tan\u0131mlama ve raporlama se\u00e7ene\u011fi<\/div>\n<div><\/div>\n<div>Outbound \u00c7a\u011fr\u0131 Merkezi Agent Paketi ile sa\u011flad\u0131\u011f\u0131m\u0131z \u00f6zelliklerin yan\u0131s\u0131ra,<\/div>\n<div>Tegsoft \u0130leti\u015fim Platformu altyap\u0131s\u0131 ile;<\/div>\n<div>-M\u00fc\u015fteri Temsilcisinden y\u00fczlercesine kolayl\u0131kla \u00f6l\u00e7eklendirme<\/div>\n<div>-Kolay kurulum<\/div>\n<div>-Uzaktan eri\u015fim ve y\u00f6netim olanaklar\u0131 sunuyoruz.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Outbound \u00c7a\u011fr\u0131 Merkezi, firmalar\u0131n m\u00fc\u015fterilerine ve hedef m\u00fc\u015fterilerine ula\u015fmak i\u00e7in kulland\u0131klar\u0131 \u00f6nemli bir pazarlama kanal\u0131d\u0131r. \u00c7a\u011fr\u0131 Merkezleri, m\u00fc\u015fteri ili\u015fkileri y\u00f6netimi, sat\u0131\u015f ve pazarlama i\u015flemlerini destekleme, m\u00fc\u015fterileri bilgilendirmek ve ihtiya\u00e7lar\u0131n\u0131 belirlemek i\u00e7in ara\u015ft\u0131rma kampanyalar\u0131 yapmak, zaman ve maliyet y\u00f6netimi konular\u0131nda uzmand\u0131r.<\/p>\n","protected":false},"featured_media":3013,"template":"","meta":[],"pwb-brand":[742],"product_brand":[],"product_cat":[49,792,311],"product_tag":[112,109,113,114,110,107,111,108],"class_list":{"0":"post-3006","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"pwb-brand-tegsoft-1","7":"product_cat-cagri-merkezi-sistemleri","8":"product_cat-kurumsal-iletisim-cozumleri","9":"product_cat-tegsoft","10":"product_tag-inbound-cagri-merkezi","11":"product_tag-metin-tabanli-cagri-merkezi","12":"product_tag-outbound-cagri-merkezi","13":"product_tag-tegosft-outbound-cagri-merkezi","14":"product_tag-tegsoft","15":"product_tag-tegsoft-cagri-merkezi","16":"product_tag-tegsoft-inbound-cagri-merkezi","17":"product_tag-text-agent","19":"first","20":"instock","21":"shipping-taxable","22":"product-type-simple"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ 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